Today I'm pleased to announce general availability of Cisco's next-generation software for contact centers operating in the age of digitization. This release establishes a platform offering a Connected Digital Experience. As a result, companies can deliver contextual, continuous, and capability-rich journeys for their customers.
Here's what the Connected Digital Experience means for businesses like yours.
Connected means:
Digitalmeans:
Experience means:
What does the Cisco Connected Digital Experience (CDX) look like? Here's a simple example:
An outage detected on the Internet of Things securely sends an alert to Maria's mobile device. Maria contacts your company for self-service via the web or interactive voice response. With CDX, your company isalready awareof the outage and how it affects Maria. If Maria later speaks with a care specialist, that person also knows about Maria's customer journey to that point. Maria doesn't have to explain what's already happened. And your agent has the information needed to deliver relevant, differentiated service.
The result? Maria praises your business.
Want to learn more about the Cisco Connected Digital Experience and how your business can benefit? Visit cisco.com/go/cc