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Guest Author:
Nik Zanetti is a Marketing & Technical
Writer for Bucher + Suter
Utilize both bots and agents in a seamless and highly efficient way. (click to enhance)Expertflow, together with Bucher + Suter, have won the grand prize for the Cisco & Google Cloud Challenge by implementing a hybrid chat solution that leverages the Cisco Cloud and Google Cloud platforms to powerful effect. Together, these companies have collaborated to reframe how contact center agents and AI chatbots serve customers across the customer lifetime journey.
Our award-winning solution came out of an effort to better integrate bot
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