Can you remember the last time you checked into a hotel that didn't have wifi connectivity? Whether it's for personal or business travel, guests increasingly expect to connect personal devices to their hotel's wireless LAN. Network connectivity now plays a vital role when it comes to providing a great customer experience. Hotel Principe di Savoia tasked themselves to help ensure that guests enjoy open wireless access, regardless of device or location, while also looking to differentiate itself through technology innovation.

Hotel Principe di Savoia is a top luxury hotel located in the heart of Milan, Italy's financial capital. This is a popular destination for business travelers and vacationers alike and has hosted an extensive list of international stars including Michael Jackson, Madonna, Leona Lewis, Lady Gaga, George Clooney, Woody Allen, David Beckham, and One Direction in recent years.

The hotel's goal was to install a network that:

• Ensures consistent and reliable network connectivity for services such Internet and HD IPTV
• Empowers front and back of the house to provide better customer service with easy real-time communication
• Improves and differentiates guest experience with features such as personalized lighting, heating/air control via IP consoles
• Increases employee efficiency with decreased endpoint configuration times, and proactive network management

Challenges

Their starting point and major challenge was the obsolete telephone system used for administration services. The existing network simply could not handle the load placed on it due to the increasing number of devices that were accessing the network.

Solution

This was a great opportunity for the hotel to leverage the network as a key differentiator from other hotels with a "good-enough" network. Investing in quality networking solutions would also prepare them to handle future requirements as well. The hotel leveragedCisco's Midmarket Network Solutions  to meet all of its goals.

Results

By using Cisco's Midmarket Network Solutions, Hotel Principe De Savoia was able to transform their guest experience.

Read thecase studyon how Hotel Principe de Savoia is Redefining 5-star Luxury.