If you've encountered the error code TVQ ST 131, it can be annoying to not be able to watch content on Netflix. Fortunately, there are a number of troubleshooting steps you can take to fix the error and return to watching Netflix.
Follow each step in order until you find a fix that works for you.
Try again. It's an obvious one, but keep trying. Sometimes, the error message can vanish after one or two attempts as the connection is remade.
Reload the Netflix app. On a Roku device, selectMore Detailson the error screen then selectReload Netflixto reload the app. Try it again and it should work.
Restart your device. If you're trying to use Netflix on your smart TV and receiving this error message, try restarting the TV. Unplug it for at least one minute then plug it back in and start again.
Turn off your VPN. There can be issues If you're using a VPN to stream Netflix. Turn off your VPN, restart your device, and try Netflix again. If it works correctly this time, you know the VPN is the issue.
Restart your home network. Reboot your router and modem to reset the internet and network connection. This will often reset the network connection between Netflix and your TV or another device.
Restore the default connection settings. If you have custom settings on your networking equipment such as your modem or router, this could cause a problem. Access your modem settings or connect as an administrator to reset your router.
Improve your Wi-Fi signal. If you're trying to watch Netflix via Wi-Fi, try plugging your TV into your router or modem via an Ethernet cable. Alternatively, move your router so its signal strength is better. There are numerous different ways to boost a Wi-Fi signal and it can fix many network connectivity issues.
If you're trying to watch a show or movie on Netflix and you encounter the Netflix error code TVQ ST 103, it often means a network problem is stopping your device from communicating with Netflix.
The error message is frequently accompanied by a message stating either "Unable to connect to Netflix. Please try again or visit: www.netflix.com/help" or "Netflix has encountered an error. Retrying in [X] seconds."
When you have a problem watching a show or movie on Netflix, you may see the error code TVQ-ST-141. That means there is information stored on your device which needs to be refreshed.
It may also be accompanied by error messages stating either "Unable to connect to Netflix. Please try again or visit: www.netflix.com/help" or "Netflix has encountered an error. Retrying in [X] seconds."
The error tends to occur on smart TVs or Roku-based devices.
If you see a Netflix error TVQ ST 145 when trying to watch a show or movie on the streaming service, this is usually because of a network connectivity problem. It primarily occurs on smart TVs but you may see it on other devices too.
If you're trying to watch your favorite show or movie on Netflix and you keep seeing the error code TVQ ST 131, TVQ ST 103, TVQ ST 141, or TVQ ST 145, the reason is often the same problem. It generally means a network problem is stopping your device from connecting to Netflix. It can affect all devices connecting to Netflix.
FAQNetflix error code NW-2-5 indicates a network connectivity issue. The error code can be caused by a problem with your device, home network, or internet connection.
Netflix error code UI-800-3 means that there's a problem with the Netflix app. For example, the app cache could be corrupted. Refresh the data stored on your device to fix the problem.
Error code 300 appears when there's a problem running Netflix on a Sony TV or Blu-ray player. Wait a few minutes, then try starting Netflix again. If you continue to have trouble, contact Sony support.
Error code 1011 means your device can't connect to Netflix. Troubleshoot your internet connection, restart your device, and reinstall the Netflix app to resolve the issue.
Netflix error code NW-3-6 means you're experiencing network connectivity issues. Most likely, your home network isn't configured correctly, or your internet connection isn't working.