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IT Spending: Top 8 Areas Where Banks Are Spending Their 2014 IT Budget
Jun 13,2014
As we approach the second half of the year, banks are continuing to shift their IT and marketing budgets to focus on improving and differentiating the customer experience. Consumers are demanding more convenience from their banks, who are responding ...
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Delivering More Personalized Customer Service
Jun 02,2014
At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, Ameri...
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Understanding Your Customers -Cisco FSI's Key Takeaways From Retail Banking 2014
May 08,2014
We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year's con...
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What the Internet of Everything Means for Insurance
May 06,2014
?Michael Tompert 2012 / from The Human Face of Big DataMoving to one-to-one relationships: It's incredible to think about the impact and influence. Cisco predicts$14.4 trillion of value will be "at stake" over the next decade, driven by "connecting t...
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Turn Big Data into Insights and Opportunities with Data Virtualization
Apr 30,2014
IoE and the Insurance Impact The Internet of Everything (IoE) and its impact on financial services and more specifically, insurance, is at its infancy. Many other industries are already taking advantage of data coming from historically non-communicat...
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Open 24 Hours: Bringing the Full Capabilities of the Branch to Digital Channels
Mar 28,2014
In my previous blog I introduced the series with the idea that financial services firms are now being expected to operate and be "Open 24 Hours." Underlying this is the transition from the physical business model to the digital business model. This p...
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Delivering a Next Generation Customer Experience -Cisco at CDM's Customer Experience Summit
Mar 26,2014
We had a wonderful time at CDM's Customer Experience Summit in Chicago, IL last week. CDM Media Summits bring together leading C-level executives, analysts and solution providers to network and attend interactive agenda sessions on the latest busines...
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Mayday for Insurance and Financial Services
Mar 17,2014
According to Wikipedia, "mayday" is an emergency procedure word used internationally as a distress signal in voice procedure radio communications. It derives from the French expression "venezm'aider", meaning "come tohelp me." Most recently, the term...
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The New Price of Attracting and Retaining Insurance Customers
Feb 18,2014
The insurance industry is facing a massive evolutionary shift driven by competition and changes in consumer preferences. The competitive battle is easy to see, as insurers delve out billions in advertising and marketing expenditures in an effort to a...
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Banking Operating Models -Then and Now
Feb 17,2014
A recent poll by American Banker Magazine reported on the impressions of the future of banking and generated some interesting perspectives about what the future will be like. While there were several insights, one comment especially captured the esse...
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Don't Miss our Financial Services Sessions at Cisco Live Milan
Jan 27,2014
Now more than ever financial services companies are wrestling with reducing costs, increasing revenue, and mitigating risk. Cisco Live Milan is a chance for Cisco customers and partners to learn more about innovations that can help address these chal...
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Emerging Insurance Practices: Cloud Computing
Jan 15,2014
The insurance industry is continuously looking for the simplest, most efficient method of providing consumers with the best service, while at the same time trying to reduce overall operating expenses. While insurance providers explore the right optio...
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