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Embrace Your Possible, Embrace Digital
May 31,2022
We've come a long way since our in-person Cisco Live in 2019. Over this time, everything hasn't always gone as expected, but one thing has become quite clear. Business as we know it will never be the same. Whether it's how we consume entertainment, m...
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Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service
May 19,2022
We are humbled to announce that Cisco has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience for its Global Certified Technology Service and Support" in 2021. For those of you not familiar with the Global Certifie...
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Dealing with Darwin: Charting Your Service Provider Network Evolution
Apr 28,2022
I've become an avid reader of Geoffrey Moore's books on how companies should strive to adapt and survive in the technology industry.  Starting with "Crossing the Chasm", which describes a product life cycle more appropriate to what we see in the...
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An always-on strategy to find extraordinary talent for CX Centers Americas
Apr 19,2022
Cisco is widely recognized for helping companies transform. To give our customers a solid foundation to achieve their digital transformations, we have improved our workplace, services, supply chain and security. Ours is a journey to drive workforce i...
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CCIE Match Point: Serve it, Smash it, Win it, Love it
Apr 14,2022
I had always believed that I would earn a CCIE certification one day if I put in the effort. I don't say that lightly. The CCIE, or Cisco Certified Internetwork Expert, is the most prestigious networking certification in IT. So when they say "nothing...
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Navigating the Waves of Change with Customer Experience (CX) for Partner Success
Apr 13,2022
A leader is like a captain of a sailing ship. I love that analogy as I happen to be both. Sailing is my passion, and five years ago, I earned my offshore certification to captain my boat, Deo Fidelis. I have led Cisco's Global Customer Experience (CX...
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How to Leverage Proactive Cybersecurity to Drive Growth in Today's Hybrid World
Apr 05,2022
My relationship with security has evolved over the years but the core foundation remains the same -if you react to a threat, then you're already too late.  Whether it applies to protecting our country as a decorated United States Army combat vet...
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Talking Healthcare with a Team of CX Healthcare Experts
Nov 18,2021
The pandemic has accelerated the pace and scale of digital transformation in healthcare. From delivery of care to security to clinical collaboration, technology is at the heart of today's modern healthcare organization. For the CX Americas Healthcare...
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Avoid Application Revenue Loss with Full-Stack Observability
Nov 02,2021
In our digitally connected culture, apps have become the lifeblood for businesses of every size and industry. By 2023, mobile apps are projected to generate more than$935 billion U.S. dollars in revenue from online gaming, in-app purchases, and adver...
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Transformational Fitness Series, Part 2: Build Enduring Teams
Oct 13,2021
In my first article, I introduced the concept of transformational fitness; the ability to sustain energy & focus in the face of challenges, over time. It's a quality I have come to recognize & value in my teams, as it is a real predictor of s...
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Cutting Edge Technology to Shape our Future
Jun 30,2021
Leading an expert technology team at Cisco, I am always learning and always inspired. This team has a unique vantage point, with its proximity to the customer and its role in advancing innovation, as well as connecting across the whole portfolio to s...
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CX Healthcare Practice Focuses on Post-COVID Telehealth
Jun 21,2021
Now is a pivotal time for all businesses, but especially so for healthcare organizations. The pandemic has accelerated digital transformation like never before. From telehealth to new non-traditional delivery models, it's clear the future of healthca...
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