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Webex Connect and a New Digital Experience
Dec 06,2023
Consumers are relying on digital channels for their retail needs now more than ever. This shift requires online experiences to be increasingly enhanced, and a strong digital experience can make a significant difference in consumer attraction and rete...
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Why Retailers Love Cisco Solutions
Oct 28,2022
As we move closer into the holidays, consumers expectations rise. Where shopping online were once "nice-to-haves," they are now mission critical. Retail locations of all shapes and sizes need remote solutions than can empower customer and associate i...
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Customer Behavior in Retail
Sep 07,2022
In an industry known for its intense competition. Personalization of a shopping experience can drive a 40% larger basket (transaction size) according to the Boston Consulting Group. But, how can retailers better understand their customers, particular...
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Loss Prevention & Fraud Detection in Retail
May 25,2022
In an industry known for its tight margins, any loss in retail is significant. Retailers often need to sell many multiples of an item to breakeven on a single loss. "Shrink" is a$60B dollar issue for the retail industry globally and growing rapidly. ...
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Automation in Retail
Apr 22,2022
Automation means different things to different people. From marketing automation to network automation, workflow automation to equipment automation, using technology to automate tasks or functions allows retailers to focus on delivering the best cust...
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Contactless Retail
Mar 30,2022
Click-and-collect fulfillment and contactless payment have led the expansion of contactless retail. However, new variations on "contactless," including automatic replenishment and other forms of engagement streamlining and purchasing, are growing. Th...
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Equipping and Empowering Retail Associates During the Holiday Season
Dec 06,2021
As we find ourselves at the peak of the holiday shopping season, retailers have found ways to navigate numerous obstacles including supply chain disruptions, fluctuating consumer behaviors and continued challenges due to COVID-19. An additional thorn...
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How Small Retailers Can Improve Customer and Associate Experiences This Holiday Season
Nov 23,2021
Just when small businesses weathered the storm that was COVID, they're now facing down supply chain challenges and inflation rates that are sure throw a Grinch in anyone's holiday season. But there's a bright light on the horizon as we go into the ho...
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Data-driven Decision Making in Retail
Oct 29,2021
Keeping track of what's happening in a retail operation-whether a single department, one store, or multiple stores-can be a full-time job. Walking the floor, completing checklists, and watching video are all approaches retailers have used to keep tra...
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Mike's Bikes and a Full Circle: Doing Good is Good Business
Jun 22,2021
Mount Tamalpais Growing up near Mount Tamalpais, aka The Sleeping Lady, aka Mount Tam, I would occasionally challenge myself with a ride up the mountain and over to Stinson Beach, armed with only water and a patch kit in case of a flat tire. It d...
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Powering an inclusive recovery through retail
Jun 21,2021
When we look back years from now on life before and after COVID-19, I think it's going to be surreal to explain to future generations this blip in time we all went through. There's no going to back to "the way things were", but at the same time it's ...
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Know before you go: NRF Converge
Jun 07,2021
Retailers have put the last year in the rear-view mirror and are looking to the future. It is a future where customer experience is the new differentiator and empowered associates are the drivers of brand loyalty. This future places a premium on secu...
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