With the growing demand of e-commerce delivery, the urban last-mile delivery emissions and traffic congestion are on track to increase by over 30% in the top 100 cities globally. Therefore, the World Bank investigates the interventions required to reduce emissions, congestion, and delivery costs for the urban last-mile in its report on The Future of the Last-Mile Ecosystem which presents an integrated perspective on the future of the last-mile delivery ecosystem. It further looks at the role of disruptive technologies and emerging tech in transforming the last mile and in altering the delivery chains and the dynamics of the competitive landscape. The report also addresses key questions: Who is the competitor and who is the partner? Which disruptive technologies and delivery chain innovations should be prioritized over others? Which regulatory city interventions offer maximum impact? What will be the role of data and advanced analytics in the future?