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Enabling Innovation in Customer Experience while Optimizing the Multi-Cloud: Part One
Dec 14,2020
Digital Experience is the Brand We live in a world where customers expect a digital experience. That experience makes or breaks brands today. According to TheApp Attention Index, people today are far less tolerant of problems with digital services th...
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Plan. Explore. Connect. Let
Jun 18,2020
Normally, after four heart-pumping Cisco Live days of lively conversations, keynotes and sessions, engaging experiences, and evening celebrations, I take a few days after the event to&n...
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Innovate at speed, with Cisco Business Architecture
Nov 11,2019
Digital disruption is affecting every market sector and every industry, every organisation and every user. Yet, innovating often seems slow and complex, and changes are awkwardly interdependent. This make it difficult to communicate in a clear way 'w...
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Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
Aug 26,2019
NOTE:Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the...
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Why modern banks are (still) investing in brick-and-mortar branches
Aug 16,2019
Despite the trend toward digitization and a shrinking branch footprint, the brick-and-mortar bank isn't disappearing anytime soon. In June, JPMorgan Chase opened one of the largest branches in the country-a 12,500-square-foot emporium in Midtown Manh...
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A Very Special Day in The History of Recurring Revenue
Jul 10,2019
There is a little known
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Discover Hidden Risks in Your Network Before It
Jul 09,2019
Consider for a second how you think about your vehicle
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Cisco
Jul 02,2019
It
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The Right Technology? It
Jun 11,2019
We
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The Gift of Goodbye
May 30,2019
Grief, they say, doesn
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What Your Collaboration Strategy Is Missing
May 20,2019
  Why your new collaboration technology isn
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Finding the Sweetness in Changes
Apr 24,2019
The past 6 months have been my hardest at Cisco, yet maybe have taught me the most about why I love where I work. My organization, Customer Experience, went through some of the largest changes many Cisco employees had ever seen. I
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