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Give Your Store a Makeover: Designing Your Property for Wireless
Sep 26,2016
Today wireless is taking on a new role for retailers, hoteliers, and sports venues to engage with their customers. No longer just a tool for the supply chain, the intimacy of Wi-Fi provides new opportunities to build customer loyalty, increase engage...
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Becoming a "Retailer of the Future" with Customer Experience
Aug 13,2016
More than ever before, today's consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That's no small investm...
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"I'll Know it When I Feel It" -A Connected Digital Experience
Aug 10,2016
One of the most successful (and maligned) songs ever recorded was 1974's "Feelings". Written and recorded by Brazilian Morris Albert, its success was offset by a number of ongoing parodies. Yet feelings are critical to how consumers evaluate the comp...
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Accountability for the Digital Customer Experience
Aug 02,2016
Cisco dCloud is moderating the#CustomerExperience#CiscoChat on August 22nd -so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between "customer-facing" and "non-custom...
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Financial Services Gone Digital at Cisco Live 2016
Jul 21,2016
Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: "Today, the last words of my speech belong to Frank Underwood."   Cisco Live this year was all about how digital is dramatically redefining business models. Digital is creat...
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There's Never Been a Better Time to (Digitally) Transform Your Business
Jul 12,2016
One of the most important devices in my life is my PC -maybe even more important than my coffee machine.  I take it with me to hair dresser appointments, long car rides, holidays; practically everywhere I would have some time to use it.It's hard...
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Creating Your New Digital-Ready Store
Jul 11,2016
Cisco's Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. "The Future of Retail" report supplement defines ten pillars of customer experience, showing how brands, retail...
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There Won't Be Sticky Notes at Cisco Live 2016
Jul 07,2016
My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I'd see them on the corners of a tellers' monitor or scattered around a bankers' desk. As much as...
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We're Listening Blog Series: The Cisco Experience Lab at Cisco Live!
Jul 07,2016
In previous We're Listening Blog posts, we've talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture ...
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Your Digital Treasure Map
Jun 02,2016
Suppose there is a treasure at the top of a mountain worth$405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim it...
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Cisco dCloud Managers Get Social -And on Video -to Put Customers First
May 17,2016
The Cisco dCloud team recently got our entire management team on video, and apparently it was one of the scariest things they ever did. Or was it? "Video doesn't scare me," says our Business Operations & Project Office Manager, Zina Ram...
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G.U.N.T.H.E.R Care for Customer Care, Beyond Robotic
May 04,2016
Some of the most iconic characters in movies and television haven't even been human. For example, most people don't realize the name of the robot on Lost in Space was actually G.U.N.T.H.E.R, short for "General Utility Non-Theorizing Environmental Rob...
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