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Back to Business: How Cisco Employees Are Supporting Each Other As They Return to Work
Oct 09,2018
We all face challenges in life, and some of those challenges -from caring for our families to an illness or loss in the family -take us away from work. It's understandable as we need to dedicate time to healing and bonding, and I feel very lucky that...
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The We're Listening Blog Series: Sharing Customer Experience Best Practices at the Walker B-to-B Customer Experien ...
Jul 02,2014
This month, I'm excited to welcome a very special guest author to the We're Listening blog series. Joe Pinto is Senior Vice President of Cisco's Technical Services group, with responsibility for a wide array of programs that support customer experien...
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More Reactions to IDC's 2014 Manufacturing Predictions- Supply Chains and B2B Commerce
Feb 03,2014
Recently I wrote about a few real life examples of IDC Manufacturing Insights 2014 Predictions: Worldwide Manufacturing and their Top 10 predictions. I wanted to continue with some more examples to illustrate what is happening now and hopefully help ...
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Social Media Measurement Twitter Chat Recap
Oct 01,2013
Can there ever be enough discussion around "social media measurement"? While I joke as part of the opening of this post, it is a topic that we'll continue to explore in upcoming#Ciscosmt activities. And as a follow up to my recent "Decoding Social Me...
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Decoding Social Media Measurement
Sep 09,2013
Have you ever felt like measuring social media was like a trying to crack a secret code? Sometimes it's difficult to figure out what data is important to measure out of all the information we are receiving. September 26th Let's Chat!#Ciscosmt Twitte...
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Powerful Combination: Employees and Social Media
Aug 20,2013
I keep thinking about the phrase "power to the people" and thinking it's definitely taken a whole new meaning when it comes to engaging employees in social media. During today's Let's Chat!#Ciscosmt Twitter chat with Cisco's Petra Neiger (@Petra1400)...
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Creating Meaningful Events with Social Media
Jul 31,2013
Let's Chat!#Ciscosmt Series: Social Media for Events USTREAM Broadcast PanelistsThe ins and outs of how to use social media effectively for on- and offline events can be overwhelming. What technologies do we use...how do we integrate social medi...
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Using Social Media to Create 'The Event'
Jul 29,2013
As final preparations are underway for the July 31st(9am PT) Let's Chat!#Ciscosmt Training Series USTREAM broadcast, let's get the conversation going early! Are there certain social media examples used for on- and offline events that stick out in you...
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Social Media's Impact on On- and Offline Events
Jul 10,2013
How do you turn social media on its head and make it unique for your initiatives? I'm always fascinated to see new approaches to using social media and get inspired by different organizations' creativity. From specific initiatives to drive more ...
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The Customer is King at Cisco Live
Jul 01,2013
Last week, I was at Cisco Live in Orlando, Florida where I experienced first-hand the magnitude of opportunity and marketing value that lies in interacting with the customer. This year's Cisco Live theme is "What You Make Possible," and this relates ...
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Summary of B2B social media session at Internet Retailer 2013
Jun 13,2013
Last week I was honored to co-present with Parvez Patel, senior director of e-strategy at Grainger, on a session at Internet Retailer Conference 2013, titled "Social Marketing for B2B:  It's Not Just for B2C Anymore."   In this session bot...
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Getting the Insiders' View of Social Media
Apr 05,2013
Did you happen to catch the Let's Chat!#ciscosmt Social Media Training Series executive panel USTREAM broadcast on Wednesday April 3rd? It was the first installment of an ongoing series we will provide through regular Twitter chats and occasional vid...
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